Terms & Conditions

Business Name: Printsteady
Effective Date: 5/01/2025

At Printsteady, we value transparency and trust. The following policies explain how we handle your information, our service terms, and our return/refund practices. By using our website or placing an order, you agree to these terms.

1. Privacy Policy

Information We Collect

• Personal Information: Name, email, phone number, address, and payment details when placing orders or contacting us.
• Non-Personal Information: IP address, browser type, and site usage data collected via cookies.
• Order Information: Custom artwork or design files you submit for embroidery or printing.

How We Use Information.  

• Process and fulfill orders.  
• Communicate about orders, inquiries, or promotions.
• Improve services and website functionality.
• Comply with legal obligations.

Sharing of Information

We do not sell your data. We may share it with:

• Trusted service providers (e.g., payment processors, shipping carriers).
• Authorities if required by law.
• Business successors in the event of a sale or transfer.

Data Security

We use reasonable measures to protect your information, but no method is 100% secure.

Your Choices

• Opt out of marketing emails anytime.
• Request access, updates, or deletion of your information by contacting us.

2. Terms & Conditions

Custom Orders

• All items are custom-made based on your specifications.
• Once approved and in production, no cancellations, refunds, or changes are allowed.
• We are not responsible for errors in customer-provided artwork, spelling, or sizing after approval.

No Refunds Policy

All sales are final for custom orders.  Refunds are only considered if there is a clear manufacturing defect or error caused by Printsteady.

Payments

• Full payment is required before production begins.
• Accepted methods: [Insert payment types].

Turnaround & Shipping

• Timelines depend on order size/complexity.
• We are not liable for shipping delays, lost packages, or carrier errors.

Artwork & Copyright

• You must own or have rights to any artwork you provide.
• By submitting designs, you confirm you have permission to use them.
• We reserve the right to refuse orders with offensive or unlawful content.

Limitation of Liability

Our liability is limited to the order purchase price.  We are not liable for indirect or consequential damages.

Governing Law

These terms follow the laws of New York State.

3. Returns & Refunds Policy

No Refunds or Returns

• All custom embroidery and screen-printed orders are final sale.
• We do not refund or accept returns due to customer error or change of mind.

Exceptions

If a mistake is caused by Printsteady (manufacturing defect or production error):

• We will review the issue if reported within 5 days of receiving your order.
• If valid, we will provide a replacement or future credit.

Shipping Issues

We are not responsible for delays, damage, or loss caused by shipping carriers. Customers must file claims directly with the carrier.

Contact Us

If you have questions about any of our policies, please reach out:

customerservice@umakeshirts.com